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A public thank you

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Jim F.19/09/2017 12:00:03
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136 forum posts
16 photos

I attended Euro on Saturday and amongst my purchases were 2 sets of Fruil tracks, on getting home I discovered one set missing .So as a last resort I emaied Historex Agents who I'd bought them from to see if I'd left them on the stall, they replied very quickly advising me that I hadn't and at this point I was annoyed with myself at throwing £30 away. Then on Sunday evening I received another email from them asking for my address, which I sent them when Iasked if they had found the tracks they just replied check your post on Tuesday. On Tuesday the postman delivered my tracks, so this post is a public thank you to the staff of Historex Agents who went above and beyond in their customer service.

Thank you again Jim

Edited By Robin Buckland on 19/09/2017 12:02:11

jimbo19/09/2017 12:06:46
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13555 forum posts
2568 photos

Always the right thing to highlight good service. We need to support the good guys. Well done Historex.

Jim

Andrew Belsey 219/09/2017 12:28:13
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1797 forum posts
1075 photos

Historex Agents service has always been excellent. Quick, polite, friendly and helpful. Lynn Sangster was a lovely man and his ethos is carried on by his son David, who is in charge now.

Andy B

Hooch19/09/2017 23:14:18
327 forum posts

Really nice story.thumbs up

Chris Camfield20/09/2017 00:23:08
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1015 forum posts
165 photos

Wow, that's really great of them!

Simon Hammerton20/09/2017 11:00:35
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Moderator
6443 forum posts
399 photos
2 articles

I have always been impressed by the service I've received from Historex, and it's good to acknowledge the good guys instead of warning about the bad ones.

Simon

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