|Jim F.||19/09/2017 12:00:03|
158 forum posts
I attended Euro on Saturday and amongst my purchases were 2 sets of Fruil tracks, on getting home I discovered one set missing .So as a last resort I emaied Historex Agents who I'd bought them from to see if I'd left them on the stall, they replied very quickly advising me that I hadn't and at this point I was annoyed with myself at throwing £30 away. Then on Sunday evening I received another email from them asking for my address, which I sent them when Iasked if they had found the tracks they just replied check your post on Tuesday. On Tuesday the postman delivered my tracks, so this post is a public thank you to the staff of Historex Agents who went above and beyond in their customer service.
Thank you again Jim
Edited By Robin Buckland on 19/09/2017 12:02:11
13792 forum posts
Always the right thing to highlight good service. We need to support the good guys. Well done Historex.
|Andrew Belsey 2||19/09/2017 12:28:13|
1856 forum posts
Historex Agents service has always been excellent. Quick, polite, friendly and helpful. Lynn Sangster was a lovely man and his ethos is carried on by his son David, who is in charge now.
|351 forum posts|
Really nice story.
|Chris Camfield||20/09/2017 00:23:08|
1037 forum posts
Wow, that's really great of them!
|Simon Hammerton||20/09/2017 11:00:35|
6486 forum posts
I have always been impressed by the service I've received from Historex, and it's good to acknowledge the good guys instead of warning about the bad ones.
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