Can I Return Old Navy Online to a Store?
As a busy shopper, you might be wondering if you can return an Old Navy online purchase to a physical store. The answer is yes, but there are some rules and restrictions you should know before making a return.
Return Policy
Before we dive into the process of returning Old Navy online purchases to a store, let’s take a look at the company’s return policy.
- Unworn and unwashed items: Old Navy allows returns of unworn and unwashed items within 30 days of purchase.
- Original tags: Items must have original tags attached to be eligible for a return.
- Exceptions: Final sale items, gift cards, and certain personalized items are not eligible for returns.
Returning Old Navy Online to a Store
Now that we’ve covered the basics of the return policy, let’s talk about the process of returning Old Navy online purchases to a store.
1. Check the return deadline: Make sure the return deadline has not passed.
2. Gather your items: Collect the items you want to return and ensure they meet the requirements mentioned above.
3. Get a return form: Visit the Old Navy website and click on the "Help" section to download a return form or print one from your receipt.
4. Inspect the items: Double-check that the items are in their original condition with tags attached.
5. Pack the items: Place the items in the original packaging or a secure box to prevent damage during transport.
6. Head to the store: Visit an Old Navy store during business hours and proceed to the customer service counter.
7. Show the return form: Show the return form and the items you want to return to the customer service representative.
8. Receive your refund: If the items meet the return policy criteria, you will receive a refund in the original form of payment.
Note: Some Old Navy stores may have different hours for returns, so it’s a good idea to check with the store before visiting.
Returning Items Not Received or Damaged
What if you receive an item that is not as expected or is damaged?
- Contact Old Navy customer service: Reach out to Old Navy’s customer service team via phone or email to report the issue and request a replacement or return.
- Get a return merchandise authorization (RMA) number: Customer service will provide you with an RMA number and instructions on how to return the item.
- Return the item: Pack the item securely and attach the RMA number to the outside of the package.
- Wait for a refund or replacement: Once the item is received and inspected, you will receive a refund or replacement, depending on the issue.
Table: Returning Old Navy Online to a Store
| Step | Requirements | Notes |
|---|---|---|
| 1 | Check return deadline | Ensure you have enough time to make the return. |
| 2 | Gather items | Ensure items meet the return policy criteria. |
| 3 | Get return form | Download or print from receipt. |
| 4 | Inspect items | Ensure items are in original condition with tags attached. |
| 5 | Pack items | Securely package items to prevent damage. |
| 6 | Head to the store | Visit Old Navy store during business hours. |
| 7 | Show return form | Show return form and items to customer service representative. |
| 8 | Receive refund | Receive refund in original form of payment. |
Conclusion
Returning Old Navy online purchases to a store is possible, but it’s essential to follow the company’s return policy and process to ensure a smooth and successful return. Remember to check the return deadline, gather the items, and inspect them before heading to the store. With the steps outlined above, you should be able to return your unwanted items and get a refund or exchange.
