How to Exchange Old Navy Online: A Step-by-Step Guide
Old Navy is a popular clothing retailer that offers a wide range of stylish and affordable clothing for men, women, and children. If you have an Old Navy online purchase that doesn’t fit or is no longer needed, you can easily exchange it online. In this article, we will provide a step-by-step guide on how to exchange Old Navy online.
What is Old Navy’s Exchange Policy?
Before we dive into the exchange process, it’s essential to understand Old Navy’s exchange policy. According to Old Navy’s website, you can exchange items that are:
- In their original condition
- With the original tags and packaging intact
- Within 45 days of the original purchase date
- In a size that is different from the original size
Old Navy does not accept returns or exchanges for final sale items, gift cards, or items that are marked as "as-is".
How to Exchange Old Navy Online
Exchanging Old Navy online is a straightforward process that can be done in a few easy steps. Here’s a step-by-step guide:
- Log in to Your Old Navy Account
To exchange an Old Navy item online, you need to log in to your Old Navy account. If you don’t have an account, you can create one by clicking on the "Create an Account" button at the top of the Old Navy website.
- Find the Item You Want to Exchange
Once you’re logged in, click on "My Account" and then select "Order History" to find the item you want to exchange. Find the order containing the item you want to exchange and click on the "View Order" button.
- Select the Item You Want to Exchange
On the "View Order" page, select the item you want to exchange by clicking on the "Exchange" button next to the item. You will be taken to a new page where you can select the reason for the exchange.
- Select the Reason for the Exchange
Choose the reason for the exchange from the dropdown menu. Old Navy offers the following exchange reasons:
- Exchange for a different size
- Exchange for a different style
- Exchange for a store credit
- Exchange for a refund
- Choose the New Size or Style
If you’re exchanging for a different size or style, choose the new size or style from the dropdown menu.
- Add the New Item to Your Cart
Once you’ve selected the new size or style, add the new item to your cart. Make sure to review the total cost and shipping charges before proceeding.
- Review and Confirm Your Exchange
Review your exchange and confirm that you’re satisfied with the new item. If everything looks good, click on the "Submit" button to complete the exchange.
- Get Your Refund or Credit
Old Navy will process your exchange and send you an email confirmation once the process is complete. If you’re exchanging for a store credit, you’ll receive a store credit email within 24-48 hours. If you’re exchanging for a refund, the refund will be processed and credited back to your original payment method.
What to Do if You’re Having Trouble Exchanging
If you’re having trouble exchanging an Old Navy item online, here are a few troubleshooting tips:
- Check Your Order History: Make sure you’re looking at the correct order containing the item you want to exchange.
- Verify Your Exchange Reason: Ensure that you’ve selected the correct reason for the exchange.
- Check the Item’s Condition: Verify that the item is in its original condition with all tags and packaging intact.
- Contact Old Navy Customer Service: If you’re still having trouble exchanging, contact Old Navy’s customer service team for assistance.
Conclusion
Exchanging Old Navy online is a convenient and easy process that can be done from the comfort of your own home. By following these simple steps, you can exchange your Old Navy item for a different size or style. Remember to check Old Navy’s exchange policy and follow the steps carefully to ensure a smooth exchange process.
Table: Old Navy Exchange Policy
| Condition | Eligible for Exchange |
|---|---|
| Original condition | Yes |
| Missing tags or packaging | No |
| Within 45 days of purchase date | Yes |
| In a size different from the original size | Yes |
Table: Reasons for Exchange
| Reason | Available Options |
|---|---|
| Exchange for a different size | Yes |
| Exchange for a different style | Yes |
| Exchange for a store credit | Yes |
| Exchange for a refund | Yes |
Bullets List: Tips for Exchanging Old Navy Online
• Check your order history carefully to ensure you’re looking at the correct order containing the item you want to exchange.
• Verify your exchange reason to ensure you’ve selected the correct reason for the exchange.
• Make sure the item is in its original condition with all tags and packaging intact.
• Contact Old Navy’s customer service team if you’re having trouble exchanging.
