How to Return Old Navy Online?
Are you dissatisfied with your recent Old Navy online purchase? Don’t worry! Returning items from Old Navy’s online store is a straightforward process. In this article, we’ll guide you through the steps to return your unwanted items and get a refund or exchange them for a different size or style.
What Can Be Returned?
Before we dive into the return process, it’s essential to know what items are eligible for return. According to Old Navy’s return policy, you can return:
- Unused and unworn items with all original tags attached
- Defective items with a receipt
- Items purchased online with a receipt and original packaging
However, some items are non-returnable, including:
- Final sale items (clearly marked as "Final Sale")
- Gift cards
- Personalized or customized items
- Items purchased in-store
How to Return Old Navy Online?
Returning an item from Old Navy’s online store is a relatively simple process. Here’s a step-by-step guide:
- Start a Return: Go to Old Navy’s website and click on "My Account" at the top right corner. Sign in to your account and click on "Order History" to find the order containing the item you want to return.
- Print a Return Label: Click on the "Return" button next to the item and follow the prompts to print a return label. Note: You’ll need to have a printer connected to your device to print the label.
- Pack the Item: Carefully pack the item in its original packaging, if possible. Make sure to include all original tags, packaging, and accessories.
- Affix the Return Label: Attach the return label to the outside of the package. Important: Make sure the label is securely attached to avoid any issues with your return.
- Ship the Item: Schedule a pickup or drop off the package at a local shipping carrier (e.g., USPS, UPS, FedEx). Keep a record of the tracking number and email it to Old Navy.
Return Window
You have 30 days from the date of delivery to initiate a return. If you’re unable to return the item within this timeframe, you can contact Old Navy’s customer service to request an extension.
Refund and Exchange Options
Once Old Navy receives your returned item, they’ll process your refund or exchange within 5-7 business days. You’ll receive a refund in the original form of payment or an email with a prepaid return shipping label for an exchange.
- Refund: You’ll receive a refund for the full amount, minus any shipping costs.
- Exchange: You can exchange your item for a different size, style, or color. Note: Exchanges are only available for items with a different size, style, or color.
Tips and Considerations
- Check the condition: Make sure the item is in its original condition, with all tags attached and packaging intact.
- Keep the receipt: Keep your receipt and order confirmation email for reference.
- Contact customer service: If you have any issues with your return or exchange, contact Old Navy’s customer service for assistance.
Frequently Asked Questions
- Q: Can I return an item without a receipt?
- A: No, Old Navy requires a receipt for all returns.
- Q: Can I return an item to a physical store?
- A: No, returns are only accepted through the online return process.
- Q: Can I exchange an item for a different size or style?
- A: Yes, exchanges are available for items with a different size, style, or color.
Conclusion
Returning an item from Old Navy’s online store is a straightforward process. By following these steps and understanding the return policy, you can easily return or exchange your unwanted items. Remember to check the condition of the item, keep the receipt, and contact customer service if you have any issues. Happy shopping and returning!
