Can I Return Clearance Items to Old Navy?
Old Navy is a popular clothing destination for budget-conscious shoppers who want to stay on top of the latest fashion trends without breaking the bank. The retailer is known for its affordable prices, and its clearance section is a treasure trove for consumers looking to snag deals. But what happens if, after making a purchase at Old Navy’s clearance section, you change your mind or realize that the item doesn’t fit quite as well as you thought?
The Short Answer
Yes, you can return clearance items to Old Navy, but there are a few important things to note.
Return Policy Exclusions
Before we get into the details, Old Navy’s return policy explicitly states that some exceptions apply. Specifically:
- Final sale items cannot be returned;
- Items marked as clearance, used, or on sale cannot be returned unless they are received damaged or defective;
- Personalized or customized items cannot be returned;
- Gift cards or e-gift cards can only be returned if their balance is zero.
The Return Process: A Step-by-Step Guide
If your clearanced item is eligible for return, here’s what you need to know:
- Bring the item(s) in their original packaging, and any accessories, to Old Navy within 30 calendar days of the original invoice date.
- Ensure that the item remains in its original and unused condition, with the tags still attached.
- Be prepared to have your original receipt easily accessible, as you will need to present it in-store or attach it to the outside of the mailing package when returning by post.
- Have your receipt handy, if you paid with a physical card (e.g. Visa, Mastercard etc.), for your own and the merchant’s records protection.
Store Return Options
When returning an Old Navy clearance item(s) in-store, a representative will inspect the products, ensure they meet condition requirements, and then generate a store credit or issue a check in the original full amount if the item/amount cannot be restocked. The return process happens on the spot within the same store within 2-3 months from the date of originally purchased, depending on the store’s inventory and inventory control systems.
**If you did not physically return the store**, here’s what should happen next:
1. Send a return request electronically by selecting “Return In-Transit” before you log out of Online account settings.
2 The **order will be fully processed once you have** confirmed and selected the
return, then the entire return shipping fee will either be covered by Old
Navy **or** credit card will be issued
accordingly.
