Can You Return Old Navy Online in Store?
As an Old Navy customer, you have the option to return purchases made online in-store or through the mail. With Old Navy’s flexible return policy, you can swap out items that don’t fit or aren’t just what you expected. However, there are some stipulations and procedures to be aware of before returning online purchases. In this article, we’ll explore what you need to know when returning Old Navy online items in-store.
Answer: Yes, You Can Return Old Navy Online Items in Store
Old Navy allows customers to return or exchange online purchases in store, as long as the item is in original condition with all tags and packaging intact. Additionally, the item was purchased within 45 days of the original purchase date. To initiate an in-store return, take the following steps:
- You’ll need to bring:
- a valid government-issued photo ID
- a copy of your original receipt or purchase confirmation email
- the item(s) you’re returning
- Visit an Old Navy store during regular store hours
Return Forms and Procedures
Before your in-store return, consider the following:
- Bring the original packaging and packaging materials, if applicable. This includes tags, belts, and other accessories. Old Navy will ask you to provide these to ensure the item was not worn or damaged while in your possession.
- Be prepared to provide any additional information, such as the item’s original sale price, if you receive a refund.
- Remember to check the item against the original packaging and sales receipt to ensure everything is in order.
Which Items Can Be Returned and Exchanged?
When returning Old Navy online purchases in-store, you can return or exchange merchandise that is in its original condition. This typically includes:
- Clothing that has not been worn
- Shoes that are undamaged and have their original packaging
- Accessories and jewelry that are in mint condition
- Gift certificates or gift cards
Exclusions may apply, but generally, Old Navy does not accept returns of final sale items, pierced earrings, or personalized, customized, or special-ordered items.
Return and Refund Options
When returning Old Navy online items in-store, you have two options: return for a store credit or exchange for different item(s).
| Option | Description |
|---|---|
| Return for store credit | You’ll receive a store credit for the original purchase price, and you can use it within 45 days to shop in-store or online at Old Navy. |
| Exchange for a different item | You’ll receive a new item for the same price as your original purchase, or we can help you find another item that fits your original purchase price. |
| Refund** | You’ll receive a refund for the original purchase price, minus any returns shipping costs. Refund options include store credit or a credit card refund.*** |
Refund Options:
- Store credit: You’ll receive store credit for the original purchase price, and you can use it within 45 days to shop in-store or online at Old Navy.
- Credit card refund: You’ll receive a refund to your credit card for the original purchase price, minus any return shipping costs.
Exchanges and Refunds outside of 45-Day Limit
If you’re making a return or exchange within 45 days of purchase, you’ll need to provide the original packing slip or receipt for the item. If more than 45 days has passed, you’ll only need to provide the order number or confirmation email from your original purchase.
Important Note: Old Navy may make exceptions for returns or exchanges outside of the 45-day limit, but we cannot guarantee acceptance.
In conclusion, returning Old Navy online items in-store can be a convenient and time-saving option. Just remember to follow the specific guidelines and procedures outlined here to ensure a hassle-free return or exchange process.
