Will 988 Call the Police?
The new nationwide suicide prevention hotline, 988, has been the subject of much curiosity and confusion. As the third and final digit of phone numbers is about to change, it’s essential to understand what this new hotline will mean for emergency services.
What is 988?
988 is the new three-digit number that will connect callers to the National Suicide Prevention Lifeline (NSPL), a 24/7 hotline that provides free and confidential support for individuals experiencing thoughts of suicide or mental health distress.
The number will be operational starting from July 16, 2022, and it will replace the current ten-digit hotline number, 1-800-273-TALK (8255). The change aims to simplify the process of calling for help and make it more accessible to those who need it.
Who Should Call 988?
Anyone who needs emotional support or is in distress can call 988. This includes individuals:
• Experiencing thoughts of suicide or mental health crisis
• Feeling overwhelmed, anxious, or depressed
• Needing guidance on how to handle a mental health issue or relationship concern
• Desiring support for a friend or loved one who may be struggling
How Does 988 Differ from 911?
While both numbers are crisis hotlines, there are key differences:
| Feature | 911 | 988 |
|---|---|---|
| Purpose | Law enforcement and emergency services | Suicide prevention and mental health support |
| Caller Profile | Typically someone in a life-threatening situation or needing immediate assistance | An individual in emotional distress, not necessarily in immediate danger |
| Response Time | Emergency responders respond promptly, often within minutes | Trained crisis counselors answer calls, providing guidance and support |
Can I Call 988 Even If I’m Not suicidal?
Yes, 988 is not exclusive to individuals experiencing suicidal thoughts. The hotline is available for anyone who needs mental health support or guidance, including those:
• Looking for emotional support
• Struggling with mental health concerns
• Needing relationship advice
• Worried about a friend or family member
988 Is Not a Replacement for Emergency Services
Remember that 988 is specifically designed for mental health and emotional support, not a substitute for emergency services like 911. If you or someone you know is in immediate danger or a life-threatening situation, always call 911 first.
What Happens When I Call 988?
When you dial 988, you will be connected to a:
• Trained Crisis Counselor: A kind, empathetic, and non-judgmental individual who will listen to your concerns and provide supportive guidance.
• State-Based Call Center: Operators are available 24/7 to answer your calls, provide support, and connect you with local resources and services.
After You Call 988
After your call, the 988 Lifeline team will:
• Confirm the call: Ensure you receive support and guidance before disconnecting.
• Connect you with local resources: Provide information on counseling services, support groups, and other local resources specific to your area.
• Follow up: Sometimes, the team may check in with you after your initial call to ensure you received the support you needed and are doing okay.
Conclusion
Will 988 call the police? No, the primary purpose of 988 is to provide emotional support and mental health guidance. If you or someone you know is in immediate danger or a life-threatening situation, always call 911 first. The new 988 hotline aims to simplify access to support services, empowering individuals to seek help before a crisis escalates.
By understanding the differences between 988 and 911, and knowing what services to expect when calling the 988 Lifeline, we can all play a role in promoting mental wellness and supporting those who may be struggling.
