Will Old Navy Price Match Online?
The Short Answer
Old Navy, a popular fashion brand owned by Gap Inc., does offer price matching for online purchases. Yes, Old Navy price matches online, but with some conditions and limitations.
The Long Answer
Price Matching Policy
Old Navy’s price matching policy applies to online purchases made on their official website. According to their policy, if you find the same item at a lower price on another website within 7 days of purchase, you can request a price match. Old Navy will match the competitor’s price and offer a refund for the difference.
Conditions and Limitations
To be eligible for price matching, you must meet the following conditions:
- The competitor’s website must be a valid online retailer: Only websites that sell the same products as Old Navy are considered competitors. This excludes discount codes, coupons, and websites that offer cashback.
- The competitor’s price must be lower than Old Navy’s: You must find the same item at a lower price on another website.
- The item must be identical: The item must be the same style, color, size, and brand to be eligible for price matching.
- The purchase must be made online: Price matching only applies to online purchases made on Old Navy’s website.
Exclusions
Old Navy does not price match with the following:
- In-store prices: Price matching only applies to online prices.
- Overstocked or clearance items: These items are often excluded from price matching.
- Limited-time promotions or special deals: These may be one-time offers or temporary sales.
- Manufacturer’s coupons or discount codes: These are excluded from price matching.
How to Request a Price Match
To request a price match, follow these steps:
- Visit Old Navy’s website: Go to Old Navy’s official website and login to your account.
- Find the original receipt: You’ll need to have your original receipt or order confirmation email.
- Fill out the price match request form: On the Old Navy website, go to "Order History" and select "Price Match Request."
- Provide evidence: Attach a screenshot of the competitor’s website with the lower price.
- Wait for the response: Old Navy’s customer service team will review your request and respond with the outcome.
What if I’m Not Happy with the Response?
If you’re not satisfied with the outcome of your price match request, you can contact Old Navy’s customer service team directly to appeal the decision. You can also submit a feedback form on Old Navy’s website to help them improve their price matching process.
Conclusion
In conclusion, Old Navy does price match online, but with certain conditions and limitations. Be aware of the exclusions and make sure you understand the policy before requesting a price match. By knowing what to expect, you can make the most of Old Navy’s price matching policy and get the best value for your online purchases.
Price Match Summary Table
| Condition | Exclusion | Impact |
|---|---|---|
| Online purchase | In-store prices | Only applies to online prices |
| Valid competitor website | Discount codes, coupons | Only matches prices with authorized retailers |
| Identical item | Clearance items | Only matches identical items |
| Lower price found | Limited-time promotions | Must find lower price within 7 days of purchase |
| Original receipt | Manufacturer’s coupons | Must have original receipt or order confirmation email |
Remember to always review Old Navy’s price matching policy and understand the conditions before making a purchase online. With this knowledge, you can enjoy the benefits of Old Navy’s price matching policy and get the best value for your online purchases.
