How Can I Contact Old Navy?
Old Navy is a popular American clothing and accessories retailer that offers trendy and affordable fashion for the whole family. If you have a question, concern, or feedback about Old Navy, you can contact them through various channels. In this article, we will provide you with the different ways to get in touch with Old Navy.
Phone
Contents
Old Navy has a dedicated customer service phone number that you can call to speak with a representative. The phone number is:
- 1-800-OLD-NAVY (1-800-653-6289)
This phone number is available 24/7, and you can use it to report any issues with your order, ask about store locations, or seek assistance with returns and exchanges.
If you prefer to contact Old Navy via email, you can send a message to their customer service team at:
Please note that email responses may take some time, so it’s recommended to use the phone number or live chat for urgent issues.
Live Chat
Old Navy offers live chat support on their website. You can click on the "Help" tab at the top of the page and then select "Chat with Us" to start a conversation with a representative.
- Live Chat hours: Monday – Friday: 5:00 AM – 12:00 AM EST, Saturday: 6:00 AM – 10:00 PM EST, Sunday: 7:00 AM – 9:00 PM EST
Mailing Address
If you prefer to write a letter to Old Navy, you can send it to their corporate office at:
- Old Navy Customer Service
- c/o Gap Inc.
- 2 Folsom Street
- San Francisco, CA 94105-1568
Store Locations
Old Navy has over 1,100 stores across the United States, Canada, and other countries. You can find a store near you by using the store locator on their website. Simply enter your city, state, or zip code, and you will get a list of nearby stores along with their addresses, phone numbers, and hours of operation.
Social Media
Old Navy is active on social media platforms, including Facebook, Twitter, Instagram, and Pinterest. You can reach out to them through direct message or comment on their posts to get a response.
FAQs
Before contacting Old Navy, you may want to check their FAQ section to see if your question has already been answered. Their FAQ page covers topics such as:
- Order tracking
- Returns and exchanges
- Store policies
- Payment and billing
- Product information
Contacting Old Navy Through Their Website
Old Navy’s website has a "Contact Us" page where you can submit a question or comment through a form. You can also use the website to track your order, view your order history, and manage your account.
Conclusion
Old Navy provides several ways for customers to contact them, including phone, email, live chat, mailing address, and social media. Whether you have a question, concern, or feedback, Old Navy is always available to help. Remember to check their FAQ section before contacting them, and use the phone number or live chat for urgent issues.
