How Do I Contact Old Navy Customer Service?
As a customer, it’s essential to know how to contact Old Navy customer service in case you need assistance with a purchase, have a question about a product, or encounter an issue with your order. In this article, we’ll provide you with various ways to get in touch with Old Navy’s customer service team.
Why Contact Old Navy Customer Service?
Before we dive into the ways to contact Old Navy customer service, let’s highlight some reasons why you might need to reach out:
• Order Issues: You might need to contact Old Navy customer service if you experience issues with your order, such as delayed or missing items, incorrect orders, or issues with returns.
• Product Questions: If you have questions about a product, such as sizing, material, or care instructions, Old Navy’s customer service team is there to help.
• Returns and Exchanges: If you need to initiate a return or exchange, Old Navy’s customer service team can guide you through the process.
• Account Issues: If you’re experiencing issues with your Old Navy account, such as login problems or forgotten passwords, the customer service team can assist you.
Ways to Contact Old Navy Customer Service
Old Navy offers multiple channels to contact their customer service team. Here are the ways to get in touch:
Contents
Phone
- Call: You can call Old Navy’s customer service team at 1-800-OLD-NAVY (1-800-653-6289) Monday through Friday from 5:00 AM to 10:00 PM (PT) and Saturday and Sunday from 6:00 AM to 6:00 PM (PT).
- TTY/TDD: For customers with hearing impairments, you can call Old Navy’s TTY/TDD number at 1-800-695-9474.
- Contact Form: You can fill out Old Navy’s contact form on their website. Simply click on the "Contact Us" link at the bottom of the page, select the reason for your inquiry, and provide your contact information and message.
- Email Address: You can also email Old Navy’s customer service team directly at customerservice@oldnavy.com.
Online Chat
- Old Navy Website: Old Navy offers live chat support on their website. Look for the chat icon on the bottom right corner of the page and click on it to start a conversation with a customer service representative.
- Mobile App: If you have the Old Navy mobile app, you can also access live chat support through the app.
Social Media
- Facebook: You can reach out to Old Navy’s customer service team on their Facebook page by sending a message or commenting on a post.
- Twitter: You can tweet at Old Navy’s customer service team using the handle @OldNavy.
- Instagram: You can also reach out to Old Navy’s customer service team on their Instagram page by sending a direct message.
Mailing Address
- Old Navy Customer Service: If you prefer to write a letter, you can send it to Old Navy’s customer service address at:
- Old Navy Customer Service
- 5810 Peachtree Dunwoody Rd
- Atlanta, GA 30328
Additional Tips
- Keep Your Order Number Handy: When contacting Old Navy customer service, it’s helpful to have your order number readily available.
- Be Patient: Customer service representatives may be busy, so be patient and courteous when reaching out.
- Provide Clear Information: Make sure to provide clear and concise information about your issue or question to help the customer service representative assist you more efficiently.
Conclusion
Contacting Old Navy customer service is a straightforward process, and there are various ways to get in touch with their team. Whether you need assistance with an order, have a question about a product, or encounter an issue with your account, Old Navy’s customer service team is there to help. By following the methods outlined in this article, you’ll be able to get the support you need and enjoy a positive shopping experience with Old Navy.
