How to Return Old Navy Online Order in Store?
Returns can be a hassle, especially when it comes to online shopping. However, Old Navy makes it relatively easy to return an online order in-store. Here’s a step-by-step guide to help you return your Old Navy online order in-store:
Pre-Return Checklist
Before you head to the store, make sure you:
- Have your Return Merchandise Authorization (RMA) number, if you received one via email
- Have your original receipt or order confirmation number
- Know the items you want to return, including the sizes, colors, and quantities
- Inspect the items for damage or defects, which may affect the return process
Step 1: Gather Information
Gather the following information about your online order:
- Order number: Your unique order number can be found on your receipt, order confirmation email, or in your Old Navy account
- Items to return: Make a list of the items you want to return, including their sizes, colors, and quantities
- Reason for return: Determine the reason for your return (e.g., defective item, incorrect size, dislike)
Step 2: Check the Return Window
Check the return window for your online order. Old Navy allows returns within 45 days of delivery. If more than 45 days have passed, you may be unable to return your item.
Step 3: Prepare Your Items for Return
Before returning your items, make sure:
- Items are in original condition: The items should be in their original condition, with all original tags and packaging intact.
- Items are securely packaged: Package the items securely to prevent damage during transit.
- Check for missing parts: Check the items for any missing parts or accessories, and make sure they are all included in the return package.
Step 4: Visit an Old Navy Store
Visit an Old Navy store near you with your prepared return items. You can use Old Navy’s Store Locator tool to find a store near you.
Step 5: Inform the Store Associate
When you arrive at the store, let the store associate know that you would like to return an online order. They will assist you with the return process.
Step 6: Complete the Return
Complete the return process at the store:
- Show your RMA number: If you have an RMA number, show it to the associate.
- Show your receipt or order confirmation: Show your original receipt or order confirmation number to the associate.
- Check your item(s): The associate will inspect your item(s) to ensure they meet the return requirements.
- Get a refund: If your return is accepted, you will receive a refund in the original form of payment or in cash, if applicable.
Tips and Considerations
- Return fees: Old Navy may charge a restocking fee, which varies depending on the item and reason for return.
- Defective items: If your item is defective, Old Navy will provide a replacement or a full refund, depending on the circumstances.
- Final sale items: Final sale items cannot be returned, so make sure to carefully review the return policy before making a purchase.
- Gift cards: Refunds for gift cards may be issued in the form of a new gift card.
Frequently Asked Questions
- How long does it take to process a return?: Old Navy typically processes returns within 7-10 business days after receiving the returned item(s).
- Can I return an item without an RMA number?: No, you must have an RMA number to return an item without an original receipt.
- Can I exchange an item for a different size or color?: Yes, you can exchange an item for a different size or color, but make sure to check availability before exchanging.
In conclusion, returning an Old Navy online order in-store is a relatively straightforward process. By following these steps and tips, you can ensure a smooth return process and get a refund for your unwanted items. Happy shopping!
