How to Return an Old Navy Online Order
Returning an online purchase from Old Navy can seem like a daunting task, but it’s actually a relatively straightforward process. In this article, we’ll guide you through the steps to return an Old Navy online order, highlighting the key information and requirements you need to know.
Why Do I Need to Return an Old Navy Online Order?
Before we dive into the process, let’s take a step back and understand why you might need to return an Old Navy online order. Perhaps you received an item that’s not quite what you expected, or you simply changed your mind about the purchase. Whatever the reason, Old Navy makes it easy to return or exchange an online order, as long as you follow the right procedures.
Eligibility for Return
To be eligible for a return, your Old Navy online order must meet the following conditions:
- The item was purchased within the last 30 days
- The item is in its original condition, with all tags and packaging intact
- The item has not been worn, altered, or washed
If your order doesn’t meet these criteria, you may not be eligible for a return.
Step-by-Step Guide to Returning an Old Navy Online Order
- Log in to Your Old Navy Account: Go to OldNavy.com and log in to your account using your username and password.
- Find Your Order: Click on "My Orders" and find the order you want to return.
- Select the Item(s) to Return: Click on the item(s) you want to return and select the "Return" option.
- Choose Your Return Option: You’ll have the option to return or exchange the item. Select the option that best fits your needs.
- Print Your Return Label: Old Navy will generate a return label for you to print and attach to the outside of the package.
- Ship the Item(s) Back: Pack the item(s) securely in their original packaging and attach the return label. Ship the package back to Old Navy via your preferred shipping method (more on this below).
- Wait for Your Refund: Old Navy will process your return and issue a refund within 7-10 business days.
What Items Can I Return or Exchange?
Old Navy allows you to return or exchange most items, except for:
- Gift Cards: These cannot be returned or exchanged.
- Final Sale Items: These items are marked as "Final Sale" at the time of purchase and cannot be returned or exchanged.
- Personalized Items: Items that have been personalized with your name, initials, or other custom details cannot be returned or exchanged.
Fees and Restocking Fees
Old Navy may charge a restocking fee of up to 20% of the purchase price for items that are returned in worn, damaged, or missing packaging.
Shipping Costs
- Original Shipping Costs: You will be responsible for the original shipping costs on the order.
- Return Shipping Costs: If you’re returning an item, you may be eligible for a prepaid return label. Check with Old Navy to see if this is an option.
Frequently Asked Questions
Q: How long does it take to process my return?
A: Old Navy processes returns within 7-10 business days of receiving the package.
Q: Can I return an Old Navy online order to a physical store?
A: No, Old Navy online orders can only be returned through the mail or online.
Q: Can I exchange an item for a different size or color?
A: Yes, Old Navy allows exchanges for different sizes or colors. Follow the same return process as above and select the "Exchange" option.
Conclusion
Returning an Old Navy online order is a straightforward process that can be completed easily through their website. By following the steps outlined above and adhering to Old Navy’s return policies, you can quickly and easily return an item that’s not quite right for you.
